I'm very sorry to hear that a part of your bag has broken! We definitely want to see how we can help you with a repair.
If you have already provided your order details and photos in your first email, please ignore the following and simply wait for our next message. We will be reviewing your case!
However, if any of the following are still missing, could you please reply to this email with:
Your Order Number (or the specific store and a photo of the receipt).
Clear photos: One showing the entire bag and others showing close-ups of the damaged area (such as the strap, buckle, or stitching).
Once we have all these details, I will pass them straight to our workshop specialists for a review. They will look at the damage and we will get back to you with a solution as quickly as possible.
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