I am so sorry that your package arrived in this condition! Because this appears to be damage caused during transport, there is a specific step we need to take for the carrier claim.
Please take the package (including all the original box and packing materials) to your local DHL or carrier access point for a formal 'Damage Inspection.' They will provide you with a physical report; once you have that, please send us a photo of it. This allows us to officially start a claim and arrange a replacement or refund for you immediately.
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