I'm very sorry to hear that you haven't received your order yet! I understand how important it is to get your items on time.
I have forwarded your request to our support team so they can look into the exact status of your order. We will check two things immediately:
Internal Status: Whether your order is still in our production or packing process (for example, if it is currently being engraved or prepared for shipping).
Shipping Status: If the order has already left our warehouse, we will check the tracking with the carrier to see why it hasn't reached you yet.
One of our team members will review your case right away. If they find that the parcel is indeed stuck in transit, they will initiate any necessary inquiries with the carrier for you.
We will get back to you with a clear update as soon as possible. Thank you for your patience while we look into this!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article