Always tag returns@gusti-leder.de (@returns on exitb) when ever you need a decision for returns - Artur is your contact person.

New return address:

Gusti Leder GmbH - Returns
An der Eichspitze 505
14974 Ludwigsfelde
Germany

New Return Process:

Info: Returned parcels will now be returned to the Germany address, only parcels from Polish customers with Inpost shipping will return to the previous Rosowek PL address.

• CS team will still be informed by returns team on exitb in case of parcels returning issues.

• In case you did not receive any info from returns team, that means the parcel could have been lost in the Germany warehouse. In which case we should start a claim with DHL, and ask the customer if they prefer a refund or a replacement order.

WHAT IS REFUNDED?

• returns during revocation period:
  by law, original shipping costs have to be refunded - however, return costs will be deducted from the refund of the order
  

• returns due to defect:
  return costs are covered by Gusti. So the full order price will be refunded.